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HR Generalist - APAC

    APAC Customer Services, Inc.,  an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services.  APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals.  APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia.  APAC provides end-to-end, multi-channel customer lifecycle support across the world.

    Duties & Responsibilities include:

    1. Advises management regarding employee relations issues to ensure the consistent application of practices in compliance with legal requirements and company policy.  Includes providing guidance, counseling, and coaching in regards to possible disciplinary actions, performance management and in-house investigations.
    2. Provides an "open door" policy for employees to communicate work related concerns.  Counsels employees and maintains positive employee relations. Acts as liaison between employees and management team.  Conducts all exit interviews and provide feedback to management with recommendations.
    3. Monitors employee satisfaction and attrition levels and assists developing strategies and employee centered programs and activities to improve employee engagement and retention.
    4. Assists HR Manager with the administration of the performance management and merit process, organizational development and succession planning.  Initiates management training and acts as back up to the HR Manager.Interprets and administers all company policies and procedures.  Recommends changes in site's policy when required and ensures change supports company policies.
    5. Manages site's FMLA/Personal Leaves to ensure compliance with federal law and company/site policies  Partners with corporate to ensure proper procedures are followed and documentation is sent timely.
    6. Administers processes related to benefit enrollment and communication including medical, dental, vision, basic life, voluntary life, flex spending, workers compensation, 401(k), employee stock purchase program, and short- and long-term disability programs in coordination with the Corporate Benefits Department.
    7. Conducts monthly department focus groups.  Leads discussions to extract ideas and identifies improvement areas within operations and employee relations. Provides management with periodic summaries identifying issues and suggestions to improve the work environment (5%)
    8. Monitors worker's compensation activity.  Includes investigating and reporting accidents.  Maintains records and logs.  Suggests solutions to prevent work related injuries.  Ensures proper information is sent to carrier
      and each case is resolved.
    9. Represents Company on all HR audits and legal hearings such as unemployment and equal employment.
    10. Conducts new hire interviews and attends job fairs as necessary

    Preferred Education, Background & Skills: Three to five years related experience and/or training or equivalent combination of education and experience.  Previous Employee Relations experience required. Bachelor's degree preferred

    Salary: $50,000
    Full/Part Time/Hours: Full Time
    Shift: 8am-5pm

    APAC Offers a competitive salary and comprehensive benefits package, paid time off and a 401(k) plan.

    For more information about the position or to apply visit:  http://www.apaccustomerservices.com/careers/career_opportunities/operations_administrative_professional/