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Conflict Resolution - Dealing with Jerks at Work

    Conflict Resolution – Dealing with Jerks at Work
    Presenter: Michael Mastroianni


    Learner can be expected to:

    1. Identify barriers to effective changes and three elements that behavior changes have in common
    2. Discuss differences between changing culture through inside-out versus outside-in change
    3. Identify the ways in which perceptions influence behaviors
    4. Use the three step leveling process for constructive confrontations


    1. Introduction:  why change is difficult in organizations and with people—discussion on barriers to making effective change -lecturette and discussion
    2. Changing from the outside-in versus inside-out - lecturette and case discussion
    3. The psychology of perception - lecturette and discussion
    4. Constructive confrontation (leveling) a 3 step process - lecturette and group participation
    5. Practice exercise -  group exercise
    6. Conclusion 



    Mike Mastroianni, M.A.T, is President of Rock Valley College.  Before his recent assignment, Mike was the Vice President for Career and Technical Education/Outreach for the College, where he was responsible for programs and classes leading to employment in the community.  Mike has served in other leadership roles at the College over several areas including Human Resources. 

    Mike was a principal and partner at Management Resource Group, a full service HR consulting firm.  In addition to his national speaking and consulting experience, Mike also served as VP of HR for an educational association and has held key positions in health care Human Resources.  His most recent book, co-authored with Norm Dasenbrook MS, LCPC, is “Harnessing the Power of Conflict: Leading, Living, Learning.”